.sp-ai-support {
  --sp-bg: rgba(8, 8, 12, 0.96);
  --sp-panel: rgba(12, 12, 18, 0.92);
  --sp-border: rgba(255, 255, 255, 0.12);
  --sp-text: #f8fafc;
  --sp-muted: #a3a3a3;
  --sp-accent: #e50914;
  --sp-radius: 20px;
  --sp-shadow: 0 24px 70px rgba(0,0,0,0.55);
  --sp-glow: 0 0 0 1px rgba(229,9,20,0.2), 0 18px 48px rgba(0,0,0,0.45);
  position: fixed;
  bottom: 1.5rem;
  right: 1.5rem;
  z-index: 9998;
  font-family: -apple-system, BlinkMacSystemFont, "SF Pro Display", "SF Pro Text", "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  color: var(--sp-text);
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}
.sp-ai-support * { box-sizing: border-box; }
.sp-ai-support p, .sp-ai-support h3, .sp-ai-support h4 { margin: 0; }

.sp-ai-support .sp-public-ai-toggle {
  display: inline-flex;
  align-items: center;
  gap: 0.65rem;
  background: linear-gradient(135deg, rgba(10,10,14,0.98), rgba(15,15,22,0.96));
  border: 1px solid var(--sp-border);
  color: var(--sp-text);
  padding: 0.72rem 1.1rem;
  border-radius: 999px;
  cursor: pointer;
  box-shadow: var(--sp-glow);
  transition: transform 160ms ease, box-shadow 160ms ease;
  letter-spacing: 0.06em;
}
.sp-ai-support .sp-public-ai-toggle:hover { transform: translateY(-1px); box-shadow: 0 30px 70px rgba(0,0,0,0.6); }
.sp-ai-support .sp-public-ai-dot { height: 9px; width: 9px; border-radius: 999px; background: var(--sp-accent); box-shadow: 0 0 0 6px rgba(229,9,20,0.12); }

.sp-ai-support .sp-public-ai-panel {
  position: absolute;
  bottom: 3.8rem;
  right: 0;
  width: min(420px, calc(100vw - 2.5rem));
  background: var(--sp-bg);
  border: 1px solid var(--sp-border);
  border-radius: var(--sp-radius);
  overflow: hidden;
  box-shadow: var(--sp-shadow);
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
  transform-origin: bottom right;
  transition: opacity 180ms ease, transform 180ms ease;
}
.sp-ai-support .sp-public-ai-panel[hidden] { display: none; }

.sp-ai-support .sp-public-ai-header,
.sp-ai-support .sp-public-ai-footer {
  padding: 0.95rem 1.1rem;
  border-bottom: 1px solid rgba(255,255,255,0.08);
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.sp-ai-support .sp-public-ai-title { font-size: 1.05rem; font-weight: 700; letter-spacing: 0.04em; }
.sp-ai-support .sp-public-ai-kicker { letter-spacing: 0.3em; text-transform: uppercase; font-size: 0.62rem; color: #cbd5e1; }
.sp-ai-support .sp-public-ai-close { background: rgba(255,255,255,0.05); color: #fff; border: 1px solid rgba(255,255,255,0.18); border-radius: 12px; width: 34px; height: 32px; cursor: pointer; }

.sp-ai-support .sp-public-ai-body { padding: 0.9rem 1.1rem 1.1rem; display: grid; gap: 0.85rem; }
.sp-ai-support .sp-public-ai-tabs { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0.4rem; margin-bottom: 0.4rem; }
.sp-ai-support .sp-public-ai-tab-btn { background: rgba(255,255,255,0.04); border: 1px solid rgba(255,255,255,0.08); color: #e5e7eb; border-radius: 10px; padding: 0.45rem 0.5rem; font-size: 0.78rem; text-transform: uppercase; letter-spacing: 0.12em; cursor: pointer; }
.sp-ai-support .sp-public-ai-tab-btn.is-active { border-color: rgba(229,9,20,0.6); color: #fff; background: rgba(229,9,20,0.12); }

.sp-ai-support .sp-public-ai-scroll { min-height: 0; height: 420px; overflow: hidden; display: flex; flex-direction: column; }
.sp-ai-support .sp-public-ai-tab-panel { display: none; gap: 0.7rem; min-height: 0; overflow: auto; -webkit-overflow-scrolling: touch; overscroll-behavior: contain; padding-right: 0.2rem; flex: 1 1 auto; flex-direction: column; align-content: start; }
.sp-ai-support .sp-public-ai-help-panel { overflow: hidden; }
.sp-ai-support .sp-public-ai-tab-panel.is-active { display: flex; }
.sp-ai-support .sp-public-ai-tab-panel[hidden] { display: none !important; }
.sp-ai-support .sp-public-ai-scroll > .sp-public-ai-tab-panel:not(.is-active) { display: none !important; visibility: hidden; pointer-events: none; }

.sp-ai-support .sp-public-ai-section-title { font-size: 0.78rem; letter-spacing: 0.28em; text-transform: uppercase; color: #cbd5e1; margin-bottom: 0.4rem; }
.sp-ai-support .sp-public-ai-divider { height: 1px; background: rgba(255,255,255,0.08); margin: 0.75rem 0; }

.sp-ai-support .sp-public-ai-faq-list { display: grid; gap: 0.45rem; }
.sp-ai-support .sp-public-ai-faq { border: 1px solid rgba(255,255,255,0.08); border-radius: 12px; padding: 0.55rem 0.7rem; background: rgba(0,0,0,0.35); }
.sp-ai-support .sp-public-ai-faq-q { margin: 0; font-weight: 600; font-size: 0.92rem; color: #f8fafc; width: 100%; background: none; border: none; text-align: left; cursor: pointer; }
.sp-ai-support .sp-public-ai-faq-q.is-open { color: #fff; }
.sp-ai-support .sp-public-ai-faq-a { margin-top: 0.35rem; font-size: 0.85rem; color: #d1d5db; line-height: 1.4; }
.sp-ai-support .sp-public-ai-faq-quick {
  border: 1px solid rgba(255,255,255,0.08);
  border-radius: 12px;
  padding: 0.65rem;
  margin-top: 0.2rem;
  background: rgba(255,255,255,0.02);
  display: grid;
  gap: 0.5rem;
}

.sp-ai-support .sp-public-ai-ask { display: grid; grid-template-columns: 1fr auto; gap: 0.5rem; }
.sp-ai-support .sp-public-ai-ask,
.sp-ai-support .sp-public-ai-quick,
.sp-ai-support .sp-public-ai-title-row { flex-shrink: 0; }
.sp-ai-support .sp-public-ai-quick { order: 0; }
.sp-ai-support .sp-public-ai-title-row { order: 0; }
.sp-ai-support .sp-public-ai-chat-log { order: 1; }
.sp-ai-support .sp-public-ai-ask { order: 2; margin-top: auto; }
.sp-ai-support .sp-public-ai-ask input { border-radius: 12px; border: 1px solid rgba(255,255,255,0.12); background: rgba(0,0,0,0.4); color: #fff; padding: 0.55rem 0.7rem; }
.sp-ai-support .sp-public-ai-ask button { background: linear-gradient(135deg, #ff274b, #ff1138); border: none; color: #fff; border-radius: 12px; padding: 0.55rem 0.9rem; cursor: pointer; font-weight: 600; }
.sp-ai-support .sp-public-ai-intents { display: flex; flex-wrap: wrap; gap: 0.4rem; }
.sp-ai-support .sp-public-ai-intent { border: 1px solid rgba(255,255,255,0.16); background: rgba(255,255,255,0.04); color: #e5e7eb; border-radius: 999px; padding: 0.25rem 0.7rem; font-size: 0.72rem; letter-spacing: 0.08em; text-transform: uppercase; cursor: pointer; }
.sp-ai-support .sp-public-ai-intent.is-active { border-color: rgba(229,9,20,0.8); background: rgba(229,9,20,0.12); color: #fff; }
.sp-ai-support .sp-public-ai-quick { display: flex; flex-wrap: wrap; gap: 0.4rem; }
.sp-ai-support .sp-public-ai-quick-btn { border: 1px solid rgba(255,255,255,0.16); background: rgba(255,255,255,0.04); color: #e5e7eb; border-radius: 999px; padding: 0.25rem 0.7rem; font-size: 0.72rem; letter-spacing: 0.06em; cursor: pointer; }
.sp-ai-support .sp-public-ai-quick-btn:hover { border-color: rgba(229,9,20,0.6); }
.sp-ai-support .sp-public-ai-title-row input { width: 100%; border-radius: 12px; border: 1px solid rgba(255,255,255,0.12); background: rgba(0,0,0,0.4); color: #fff; padding: 0.5rem 0.7rem; }
.sp-ai-support .sp-public-ai-answer { border: 1px solid rgba(255,255,255,0.1); border-radius: 12px; padding: 0.6rem 0.75rem; font-size: 0.86rem; color: #d1d5db; background: rgba(0,0,0,0.35); white-space: pre-line; }
.sp-ai-support .sp-public-ai-ask-history { display: grid; gap: 0.6rem; }
.sp-ai-support .sp-public-ai-ask-item { border: 1px solid rgba(255,255,255,0.08); border-radius: 12px; padding: 0.6rem 0.75rem; background: rgba(0,0,0,0.35); }
.sp-ai-support .sp-public-ai-ask-q { font-size: 0.78rem; color: #9ca3af; margin-bottom: 0.35rem; text-transform: uppercase; letter-spacing: 0.18em; }
.sp-ai-support .sp-public-ai-ask-a { font-size: 0.88rem; color: #e5e7eb; line-height: 1.45; white-space: pre-line; }
.sp-ai-support .sp-public-ai-ask-item.is-system { border-style: dashed; }
.sp-ai-support .sp-public-ai-reactions { display: flex; gap: 0.35rem; margin-top: 0.4rem; }
.sp-ai-support .sp-public-ai-reaction { border: 1px solid rgba(255,255,255,0.12); background: rgba(255,255,255,0.04); border-radius: 999px; padding: 0.1rem 0.45rem; cursor: pointer; font-size: 0.8rem; }
.sp-ai-support .sp-public-ai-reaction.is-active { border-color: rgba(229,9,20,0.7); background: rgba(229,9,20,0.12); }
.sp-ai-support .sp-public-ai-sound { margin-top: 0.6rem; margin-left: 0.5rem; background: rgba(255,255,255,0.06); border: 1px solid rgba(255,255,255,0.15); color: #e5e7eb; border-radius: 999px; padding: 0.35rem 0.8rem; font-size: 0.72rem; letter-spacing: 0.08em; text-transform: uppercase; cursor: pointer; }
.sp-ai-support .sp-public-ai-typing { display: inline-flex; gap: 6px; align-items: center; }
.sp-ai-support .sp-public-ai-typing i { width: 6px; height: 6px; border-radius: 999px; background: #fca5a5; opacity: 0.6; animation: spTyping 1.2s infinite; }
.sp-ai-support .sp-public-ai-typing i:nth-child(2) { animation-delay: 0.2s; }
.sp-ai-support .sp-public-ai-typing i:nth-child(3) { animation-delay: 0.4s; }
@keyframes spTyping { 0%, 80%, 100% { transform: scale(0.6); opacity: 0.4; } 40% { transform: scale(1); opacity: 1; } }

.sp-ai-support .sp-public-ai-chips { display: flex; flex-wrap: wrap; gap: 0.45rem; }
.sp-ai-support .sp-public-ai-chip { display: inline-flex; align-items: center; gap: 0.35rem; border: 1px solid rgba(255,255,255,0.16); border-radius: 999px; padding: 0.35rem 0.75rem; cursor: pointer; background: rgba(255,255,255,0.04); transition: border-color 140ms ease, background 140ms ease; }
.sp-ai-support .sp-public-ai-chip:hover { border-color: rgba(229,9,20,0.6); }
.sp-ai-support .sp-public-ai-chip.is-active { border-color: rgba(229,9,20,0.8); color: #fff; background: rgba(229,9,20,0.12); }
.sp-ai-support .sp-public-ai-chip-icon { display: inline-flex; align-items: center; justify-content: center; min-width: 1.45rem; height: 1.45rem; border-radius: 999px; border: 1px solid rgba(255,255,255,0.18); background: rgba(255,255,255,0.06); color: #f8fafc; font-size: 0.62rem; font-weight: 700; letter-spacing: 0.04em; }
.sp-ai-support .sp-public-ai-chip-label { font-size: 0.77rem; letter-spacing: 0.05em; }

.sp-ai-support .sp-public-ai-live-flow { border: 1px solid rgba(255,255,255,0.1); border-radius: 12px; padding: 0.65rem 0.75rem; background: rgba(255,255,255,0.03); display: grid; gap: 0.55rem; }
.sp-ai-support .sp-public-ai-live-flow-head { display: flex; align-items: center; justify-content: space-between; gap: 0.5rem; }
.sp-ai-support .sp-public-ai-live-flow-title { display: inline-flex; align-items: center; gap: 0.45rem; font-size: 0.86rem; font-weight: 600; color: #f8fafc; letter-spacing: 0.04em; text-transform: uppercase; }
.sp-ai-support .sp-public-ai-live-flow-icon { display: inline-flex; align-items: center; justify-content: center; min-width: 1.45rem; height: 1.45rem; border-radius: 999px; border: 1px solid rgba(255,255,255,0.22); background: rgba(255,255,255,0.08); color: #f8fafc; font-size: 0.62rem; font-weight: 700; letter-spacing: 0.04em; }
.sp-ai-support .sp-public-ai-live-flow-controls { display: inline-flex; align-items: center; gap: 0.4rem; }
.sp-ai-support .sp-public-ai-live-flow-badges { display: flex; align-items: center; gap: 0.35rem; flex-wrap: wrap; justify-content: flex-end; }
.sp-ai-support .sp-public-ai-live-flow-badge { border: 1px solid rgba(255,255,255,0.2); border-radius: 999px; padding: 0.15rem 0.5rem; font-size: 0.68rem; color: #d1d5db; letter-spacing: 0.06em; text-transform: uppercase; }
.sp-ai-support .sp-public-ai-live-flow-badge.is-alert { border-color: rgba(239, 68, 68, 0.6); color: #fecaca; background: rgba(185, 28, 28, 0.18); }
.sp-ai-support .sp-public-ai-live-flow-steps { margin: 0; padding-left: 1rem; color: #e5e7eb; font-size: 0.85rem; line-height: 1.45; display: grid; gap: 0.3rem; }
.sp-ai-support .sp-public-ai-live-flow-toggle { border: 1px solid rgba(255,255,255,0.2); background: rgba(255,255,255,0.04); color: #e5e7eb; border-radius: 999px; padding: 0.2rem 0.6rem; font-size: 0.68rem; letter-spacing: 0.08em; text-transform: uppercase; cursor: pointer; }
.sp-ai-support .sp-public-ai-live-flow-toggle:hover { border-color: rgba(229,9,20,0.55); color: #fff; }
.sp-ai-support .sp-public-ai-live-flow.is-collapsed { padding-bottom: 0.55rem; }

.sp-ai-support .sp-public-ai-steps { border: 1px solid rgba(255,255,255,0.08); border-radius: 12px; padding: 0.6rem 0.75rem; background: rgba(0,0,0,0.35); }
.sp-ai-support .sp-public-ai-steps-list { margin: 0; padding-left: 1.1rem; color: #e5e7eb; font-size: 0.86rem; line-height: 1.45; }
.sp-ai-support .sp-public-ai-chat-wrap { display: flex; flex-direction: column; gap: 0.45rem; min-height: 0; flex: 1 1 auto; }
.sp-ai-support .sp-public-ai-chat-log { flex: 1 1 auto; min-height: 140px; overflow: auto; -webkit-overflow-scrolling: touch; overscroll-behavior: contain; display: flex; flex-direction: column; justify-content: flex-end; gap: 0.6rem; padding-right: 0.2rem; }
.sp-ai-support .sp-public-ai-chat-log:empty { display: none; }

.sp-ai-support .sp-public-ai-primary { width: 100%; background: linear-gradient(135deg, #ff274b, #ff1138); border: none; color: #fff; border-radius: 12px; padding: 0.7rem; cursor: pointer; font-weight: 600; margin-top: 0.4rem; }

.sp-ai-support .sp-public-ai-ticket-inline { display: grid; gap: 0.55rem; }
.sp-ai-support .sp-public-ai-ticket-inline input:not([type="checkbox"]),
.sp-ai-support .sp-public-ai-ticket-inline textarea,
.sp-ai-support .sp-public-ai-ticket-inline select { width: 100%; border-radius: 14px; border: 1px solid rgba(255,255,255,0.12); background: rgba(0,0,0,0.4); color: #fff; padding: 0.7rem 0.8rem; }
.sp-ai-support .sp-public-ai-ticket-inline .sp-public-ai-ticket-options { display: grid; gap: 0.45rem; margin-top: 0.1rem; }
.sp-ai-support .sp-public-ai-ticket-inline .sp-public-ai-checkbox { display: grid; grid-template-columns: 14px 1fr; align-items: center; gap: 0.55rem; width: 100%; margin: 0; padding: 0.45rem 0.55rem; border-radius: 10px; background: rgba(255,255,255,0.03); border: 1px solid rgba(255,255,255,0.06); }
.sp-ai-support .sp-public-ai-ticket-inline .sp-public-ai-checkbox input[type="checkbox"] { grid-column: 1; width: 14px !important; height: 14px !important; margin: 0 !important; accent-color: var(--sp-accent); justify-self: start; }
.sp-ai-support .sp-public-ai-ticket-inline .sp-public-ai-checkbox span { grid-column: 2; font-size: 0.8rem; color: #cbd5e1; line-height: 1.35; text-align: left; }
.sp-ai-support .sp-public-ai-ticket-inline button.sp-public-ai-primary { width: 100%; }
.sp-ai-support .sp-public-ai-ticket-status { font-size: 0.85rem; color: #86efac; text-align: center; }
.sp-ai-support .sp-public-ai-ticket-status.is-error { color: #fca5a5; }

.sp-ai-support .sp-public-ai-footer { border-top: 1px solid rgba(255,255,255,0.08); }
.sp-ai-support .sp-public-ai-muted { color: var(--sp-muted); font-size: 0.85rem; }
.sp-ai-support .sp-public-ai-reset {
  margin-top: 0.6rem;
  background: rgba(255,255,255,0.06);
  border: 1px solid rgba(255,255,255,0.15);
  color: #e5e7eb;
  border-radius: 999px;
  padding: 0.35rem 0.8rem;
  font-size: 0.72rem;
  letter-spacing: 0.08em;
  text-transform: uppercase;
  cursor: pointer;
}

@media (max-width: 640px) {
  .sp-ai-support { right: 50%; transform: translateX(50%); bottom: 1rem; }
  .sp-ai-support .sp-public-ai-panel { right: 50%; transform: translateX(50%); width: calc(100vw - 2rem); }
}